Social Services Caseworker at Casa de Amigos

Job Description

JOB SUMMARY: Provides social services casework and support to clients of Casa de Amigos. Duties will include, but not be limited to, those described in the purpose and specific duties listed below.

• Interviews clients confidentially in order to determine problems, needs, resources, etc.
• Respond to clients in crisis situations.
• Conducts research necessary to help families resolve problems including home visits and phone calls, follow-up work, advocacy, and appropriate referrals.
• Uses Agency Cross Check to help coordinate services with community resources.
• Makes decisions concerning Casa de Amigos’ involvement in individual cases; consult with supervisor or other appropriate staff as necessary for input and guidance.
• Dispenses discretionary assistance (clothing, food, financial assistance, etc.) as appropriate to “helping people help themselves”.
• Assist client with determining goals.
• Assist client in determining support systems.
• With the client, develop plans to improve clients' situation and goal attainment in line with Casa de Amigos mission of “helping people help themselves”.
• Conducts regular follow up with clients to encourage, assist and mentor in order to promote achievement of goals.
• Coordinate Social Service Events (School supply drive, Thanksgiving and Christmas giveaways, etc.).
• Maintains accurate and current program records and statistics; submits monthly program reports.
• Assist with Donations (accept and sort for programs or other areas as needed).
• Assist with Community Service Volunteers; interviewing, assigning tasks and monitoring. Determine appropriate inter-agency referrals in line with “helping people help themselves”.
• Coordinates with Development Director for public relations and outreach.
• Other tasks as assigned.

• Active Listening-Giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Social Perceptiveness-Being aware of others’ reactions and understanding why they react as they do.
• Able to convey information effectively through speaking.
• Effective time management.
• Actively looking for ways to help people.
• Complex Problem Solving-Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Critical Thinking-Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making-Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Personable and trustworthy.
• Communicates clearly and effectively in writing.
• Maintains client confidentiality.
• Team player and community builder.
• Detail oriented.
• Basic computer skills (Word, Excel, Office, Outlook).
• Knowledge of community resources.
• Public speaking ability for agency promotions.
• Bi-lingual

HOURS: 40 hours per week. May include some evening/weekend time.

EDUCATION: Bachelor’s degree in Family Studies, Psychology, Social Work or other social service field preferred.

How To Apply

Please send cover letter and resume to Tonya Eckert, Executive Director:

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