Emergency Shelter Case Manager at High Sky Children's Ranch

Job Description

BASIC FUNCTION : Directly responsible for program services for on-campus emergency shelter, with practices and standards meeting criteria requirements as specified by High Sky Children’s Ranch and GRO minimum standards. Provide quality care and case management to children who have been abused, neglected, or temporarily separated from their family due to a crisis situation.

RESPONSIBILITIES/ TASKS: Under the supervision of a Licensed Child Care Administrator, perform duties including staff development; shelter management; treatment planning, monitoring progress toward treatment goals; advocating for youth; and assisting in admissions and discharges. May be frequently called upon to make suggestions on community and general administrative policy decisions and to assist in the evaluation and hiring of new employees. Train, monitor, and provide feedback to direct care staff in regard to their job performance in all areas. Provide in home contacts/monitoring at a minimum as stated by minimum standards, High Sky Policy or contracts. In home contacts / monitoring should include supervision checks, licensing monitoring, youth contacts, staff education, review administrative changes, file monitoring, motivation systems, safety plans or discipline reviews according to the treatment or consultation plan. Assist in the development of instructional material and assist in training during pre-service or in service workshops. Provide individual education to supervisors or direct care staff as needed to assist in skill development and understanding how to work with children from various backgrounds. Responsible for writing, reviewing, and monitoring treatment plans; treatment plans must be completed according to timelines established by Licensing, Contracts and Youth For Tomorrow when applicable. Provide completed treatment plans / assessments to the program administrator at least 7 days in advance to review for content and standards. Responsible for providing written notification at least ten working days prior to the date of the reading to the child’s managing conservator. This must be placed in the youth’s permanent record. Completed and approved Treatment Plans must be provided to the managing conservator as soon as possible but no later than 10 days after the date of the review. A written notification must be attached verifying the plan was sent to the worker via scanning, email or fax. Attend scheduled meetings and staffings. Make responsible efforts to avoid frequent scheduling conflicts to attend meetings. Share “on call” 24 hours a day, approximately one week per month, in case an emergency arises in the home. Responsible for ensuring that a written safety plan, reviewed by the Supervisor Direct care staff and approved by Emergency Shelter Director, is completed. This includes youth and employee signatures, immediately upon a youth’s return from a psychiatric hospital. All other safety plans should be completed within 24 hours after it is determined that a need higher supervision is needed due to an increase in aggressive, sexual or potential self harm behaviors is observed. Monitor youth’s annual physicals, dental, eye, psychological needs to ensure appointments are scheduled within the appropriate timelines. Maintain regular office hours and notify your supervisor of any absences. Regular hours are 9:00a.m. to 5:00p.m. Friday afternoons is designated as a “catch up day” if all work is completed on schedule, staff may leave at 12:00p.m. If all work is not caught up or in danger of missing a deadline, this person should work regular office hours on Friday. It may be necessary to work after regular hours on occasion to meet deadlines or client needs. Provides the Program Administrator with monthly consultation calendars. Provide the Program Administrator with weekly updates, and monthly checklists. Provide time sheets to the Emergency Shelter Director the Monday prior to pay day. Provide time off requests at least two weeks in advance for planned absences. Provide time off requests for illness or other absences within 24 hours of returning to work. Follow up to ensure that all direct care staff and supervisors reports are completed timely and accurately and assist foster parents with writing reports when necessary. This includes but is not limited to: Progress Logs, Incident Reports, Contact Notes, Quarterly Clothing Reports, Fire Drills, and Medical Reports. Must make discretionary decisions, which are related to the safety and well being of children; exercise independent judgment when making recommendations to foster parents and the managing conservator of the child. Responsible for learning and implementing Minimum Standards for General Residental Operations, as well as maintaining compliance with all High Sky Policies, procedures and personnel guidelines. Work successfully as part of a team to provide programs to meet the needs of youth; develop then maintain strong working relationships with co-workers. Report suspected child abuse/neglect to the Foster Care Director and appropriate law enforcement as required. Encourage the person reporting the abuse to contact the hotline personally and make a report. Perform office tasks as required. Perform special assignments, projects and other duties as required.

POSITION EXPERIENCE AND ABILITIES : Requires in depth understanding of a comprehensive field of knowledge associated with the attainment of a Bachelor’s degree in a Human Service Field. Minimum of 3 years prior related experience working with children and adolescents. Requires the ability to maintain minimum of 20 hours of training per year including 4 hours of CPI and medication training. As an exempt employee must have the ability to make independent decisions when necessary. Requires proficient ability to professionally speak, read and write English. Requires the ability to understand and carry out detailed oral and written instructions. Requires flexibility and creativity. Requires the ability to exercise excellent professional judgment and maintain confidentiality. Requires the ability to hear and receive verbal instructions, answer phones, and communicate with people in situations with some background noise. Requires the ability to relate positively, influentially, and sensitively to a broad spectrum of persons in a variety of multi-tiered relationships and settings to include but not limited to clergy, laity, institutional staff/ faculty, various organizational, cultural identities, and board members. Requires the ability to plan, administer and report budgets. Requires attention to detail and strong organizational skills. Must be able to meet and manage deadlines. Requires the ability to testify in court as required. Requires the ability to attend scheduled PPT, ARD, court and other meetings scheduled for the child. Requires the ability to exhibit and maintain professional work habits, appropriate punctuality, grooming, dress, manner, language, and positive attitude and demeanor in interactions with residents, families, co-workers and the community at large. Requires ability to drive assigned vehicles or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under High Sky’s insurance policy. Must be age 25 or older to drive on behalf of High Sky. Requires the ability to travel to various geographic locations and some overnight stays. Requires ability to maintain confidentiality. Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications required. Requires commitment to the highest ethical principles both professionally and personally. Requires ability to use up to 50 pounds of force occasionally and or up to 20 pounds of force frequently and or 10 pounds continuously to move objects. Requires the ability to walk, stand and sit, sometimes for prolonged periods of time Requires sufficient good health to properly discharge duties. Requires the ability to be on call.

POSITION CRITICAL SKILLS: Planning and organizing: Establish a course of action for oneself and or others to accomplish specific goals. Plan proper assignments for personnel and appropriately allocate resources. Leadership: Create and communicate a clear vision/goal, gain alignments with appropriate stakeholders, and foster a support climate that will achieve the desired results. Self Management: Demonstrate self control and an ability to manage time and priorities. Make sound decisions under pressure Communication: Clearly express ideas, either verbally or in writing, to include but not limited to grammar, organization and structure. Provide feedback to staff in a professional manner to aid in staff growth within the agency guidelines. Training: Develop and lead training activities, lectures as assigned either during in-service or routine staff meetings. Willingness to Learn: Assimilate and apply new job related information promptly Ethics and Integrity: Consistently earn the trust, respect, and confidence of co-workers and customers through consistent honesty, forthrightness and professionalism in all interactions. This includes meeting commitments and promises.

POSITION CRITICAL BEHAVIORS: Team Player: Work effectively with others in the organization and outside the formal lines of authority. (I.e. peers, other programs, senior management and others) to accomplish organizational goals and to identify and resolve problems. Includes considering the impact of your decisions on others. Critical Thinking: The ability to actively and skillfully conceptualize, apply, analyze, synthesize and evaluate information as a guide to belief and action. _ Bias for Action: The propensity to act or decide without customary analysis or sufficient information to achieve critical goals or objectives. Includes responsible risk taking. _ Self Starter: Demonstrate initiative to take action to achieve goals beyond what is necessary called for. Includes the ability to work in a less structured environment. Customer Service Orientation: Review all youth information to gain an understanding of precipitating factors and offer input into problem solving strategies to prevent crisis situations. Staff Development: Use calm voice tones, professional memos, support services and offer praise and rewards to aid in positive develop. Create education opportunities for staff to increase skills, knowledge and understanding of job components. Self Confidence: Demonstrate initiative, confidence in oneself, resiliency and a willingness to take responsibility for personal actions. Have the courage to voice views that are unpopular or report violations of policies to a supervisor. Thoroughness: The ability to balance an attention to detail with the cost and benefit of doing so. Adaptability: Maintain effectiveness in varying environments, tasks and responsibilities, or with various types of people. Stay agile in the face of change.

How To Apply

Please print off an application from our website, www.highsky.org, under the 'Employment' tab. Submit completed application and resume for review to: Chelsey Rogers Emergency Shelter Administrator chelseyr@highsky.org or Cindy Carlton Human Resource Director cindyc@highsky.org You may also pick-up a paper application at our office: High Sky Children's Ranch Administration Building 8613 W CR 60 Midland, Texas 79707 432.234.5357

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